Commissioned programs and services A to Z

What do our commissioned services provide?

The following table describes currently commissioned programs and services. 

Program or service


Aged Care Emergency service (ACE) Extension into Tamworth The purpose of this program is to expand the ACE in Tamworth to a 24/7 service incorporating a telephone support service provided by the GP Access After Hours Patient Streaming Service to complement the in hours phone support provided by Tamworth Hospital ED. This includes provision of the required additional education on the PSS and the five (5) Residential Aged Care facilities in scope in Tamworth and call centre support for the expanded coverage of the facilities in Tamworth. The service will: support Residential Aged Care Facility staff to manage deterioration; provide ongoing training to consolidate implementation of the service in the existing region; and Implement sustainable education models.
Allied Health  The aim of the Priority Allied Health Service is to improve the health and wellbeing of people across the HNECC PHN region by increasing access to a range of primary and allied health services and activities provided in targeted communities, and improving local linkages between allied health and general practice. It is primarily focused on residents living in small and more rural locations with identified health needs. Services include: physiotherapy, speech therapy, paediatric speech therapy, podiatry, dietetics, exercise physiology, occupational therapy, paediatric occupational therapy, diabetes education and healthy ageing program (12 week falls prevention group).
Beyond Bars This program is a coordinated approach to transition planning and care coordination for Indigenous inmates with a severe and persistent mental illness to support re-integration into their communities.
Cancer Screening Clinic  HNECC supports the provision of administrative services for a bulk billing cancer screening clinic that conducts PAP smears and breast checks in partnership with the local health district.
Complete Suicide Prevention Service  The Complete Suicide Prevention Service offers a holistic suicide prevention service through a three-pronged approach to suicide prevention—Prevention, Intervention and Postvention targeting the spectrum of suicide prevention in the area. This Program supports those at risk of suicide and self-harm, their family and friends, and those affected by suicide bereavement.
Counselling This service offers face to face personal and relationship counselling for people who may be experiencing a range of conditions such as, anxiety, depression, stress, bereavement, anger, relationship problems, persona issues; this also includes suicide prevention and general counselling/psychological support.
Drug and Alcohol / Psychosocial Counselling  Psychosocial counselling programs for the treatment of alcohol and other drug use cover a wide range of therapeutic interventions. It is a program of care based on assessment of needs, including psychological therapeutic interventions and case management or care coordination to facilitate integrated, holistic care with other relevant health and community service providers, as per the client’s identified needs.
Drug and Alcohol / Rehabilitation Day Program Day programs provide intensive, non-residential support for people seeking to change their alcohol or other drug use patterns. Day programs may entail: structured therapeutic groups, with daily attendance; support programs, with daily attendance with aim of providing treatment and support for clients awaiting placement in residential programs or; post residential-treatment support.
Drug and Alcohol / Residential Rehabilitation Residential treatment provides structured, residential care after physical withdrawal from prolonged and/or harmful alcohol or other drugs use, that enables a focus on intensive recovery activities. Residential treatment is a program of care for people with intense, complex needs, delivering holistic, client centred treatment to address substance use disorders, and provides psychosocial interventions to address issues behind the substance dependence. The length, intensity and type of residential care model is driven by client need.
Drug and Alcohol / Withdrawal Management

Withdrawal management (detoxification) refers to the safe discontinuation of use of a substance of dependence. Withdrawal management services aid in the cessation or reduction of heavy and prolonged drug use in a safe, supportive environment. Treatment is acute and provides short-term outcomes.

The service setting for PHN-funded withdrawal management services provided through Armajun Aboriginal Health Service are home-based ambulatory (support provided through daily home visits or visits to the clinic).  Yerin Aboriginal Health Service will support clients undertaking withdrawal management through Local Health District or General Practice Clinics through care coordination to ensure pathways to post-withdrawal treatment.

Family Wellbeing program This Program delivers a regional approach to suicide prevention including community based activities and liaising with other providers to help ensure appropriate follow-up and support arrangements are in place at a regional level for individuals after a suicide attempt, and for other people at high risk of suicide, including Aboriginal and Torres Strait Islander people.
Farm-Link  The Farm-Link program responds to the mental health needs of farmers and farming families and aims to reduce suicide. This Program provides mental health promotion and targeted suicide prevention activities by increasing capacity through links with those best connected to farming communities, including government and non-government organisations; primary health and mental health service providers; those working in agriculture; volunteer and community groups as well as community leaders.
 GP Access After Hours Service This service comprises of: a phone based patient streaming service that assesses and triages calls and directs them to the appropriate level of care that matches their medical need; five clinics staffed by GPs and registered nurses; and on-call GPs who provide home visits, residential aged care facility visits and phone advice.
GP After Hours Service This service comprises of three GP clinics operating in the ‘sociable’ after hours period.
Headspace Headspace is the National Youth Mental Health Foundation program providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.
Hunter New England Mobile Mental Health Project  This project provides outreach mental health support through an accessible one stop shop where mental health concerns can be addressed by health professionals ranging from a psychiatrist to a counsellor. A key feature of the project is education and awareness of mental health for the community.
Immunisation Clinic HNECC supports the provision of administrative services for an Immunisation clinic which conducts a free vaccination program in partnership with the Wyong Council.
Indigenous Counselling and Nicotine (ICAN) QUIT in Pregnancy Project This project is a qualitative inquiry that explores community-based strategies to support pregnant Indigenous women to quit smoking. The research will inform and extend the ICAN QUIT in Pregnancy study.
Indigenous Mental Health Service / Care Coordination This Program is targeted at Aboriginal and Torres Strait Islander people who are experiencing severe and complex mental illnesses, who are being managed in the primary care setting and who would benefit from assistance with self-management through support from a Mental Health Care Coordinator. This Program is delivered by qualified health workers (e.g. mental health professionals, Aboriginal Health Workers, allied health workers) with the appropriate skills and cultural competency.
Indigenous Mental Health Service / Group Program This Program is targeted at Aboriginal and Torres Strait Islander people who are experiencing, or are at risk of developing mild to moderate symptoms of mental illness and would benefit from a group-based early intervention program. This Program is delivered by qualified Aboriginal mentors supported by health workers (e.g. mental health professionals, Aboriginal Health Workers, allied health workers) with the appropriate skills and cultural competency.
Indigenous Mental Health Service / Peer Navigation  This Program is targeted at Aboriginal and Torres Strait Islander people who are experiencing, or are at risk of developing mild to moderate symptoms of mental illness and would benefit from assistance to access early interventions such as low-intensity treatments and appropriate social supports. This Program is to be delivered by peer workers who have a lived experience of mental illness, or experience as a carer of someone with a mental illness.
Indigenous Mental Health Service / Suicide Preparedness & Postvention This Program is targeted at Aboriginal and Torres Strait Islander communities who are affected by the suicide death of a community member. This Program is to be supported by qualified health workers (e.g. mental health professionals, Aboriginal Health Workers) with the appropriate skills and cultural competency.
Integrated Team Care (ITC) The ITC program aims to: improve health outcomes for Aboriginal and Torres Strait Islander people with chronic health conditions through better access to coordinated and multidisciplinary care; and contribute to closing the gap in life expectancy by improving access to culturally appropriate mainstream primary care services for Aboriginal and Torres Strait Islander people.
Managing and Monitoring Alcohol Harm in Primary Care The Daybreak Program provides consumers with a range of evidence-based support to reduce their mental health symptoms and risky drinking behaviour. It is delivered through mobile technology and provides peer support, cognitive behavioural therapy, tracking, monitoring and access to message-based health coaching from psychologists and D&A nurses.
Music, Mind & Movement Program This is a pilot program to test the feasibility of conducting an ongoing music therapy program in Residential Aged Care Facilities.
Mental Health Nurse Incentive Program (MHNIP) MHNIP provides a non-MBS incentive payment to community based general practices, private psychiatrist services, and Aboriginal and Torres Strait Islander Primary Health Care Services who engage mental health nurses to assist in the provision of coordinated clinical care for people with severe mental illness.
Older Persons Mental Health and Drug and Alcohol Project This project aims to increase older people’s access to Alcohol and Other Drug Services to ensure that they receive effective treatment for substance use disorders and to improve health outcomes. The project aims to increase the sectors’ capacity to respond to older people with AOD with a strong focus on collaboration and partnership.
Primary Health Care Nursing   This Program provides Primary Health Care Nursing services across a range of metropolitan, rural and remote areas, and may focus on providing services for people in specific geographical areas and/or specific population groups. Settings include, but not are limited to, work in the community, general practice, domiciliary settings, educational environments, occupational and workplace settings, and informal unstructured settings. Services cover antenatal and postnatal care, child health, child and adult immunisation, health promotion, chronic disease management, and client and community assistance.
Primary Mental Health Care This Program provides short-term evidence based psychological interventions for people with mental illness or the provisional diagnosis of mental illness in a primary care setting where other pathways initiatives are cost prohibitive or unavailable.
School Allied Health Access Awards (SAHA) This is a matched funding model to improve school access to Mental Health, Speech Pathology and Occupational Therapy telehealth services. Community capacity to identify and respond to local health challenges will be developed, and SAHA will enhance coordination between the public, private and civil society sectors.
Shared Medical Appointments This project pilots shared medical appointments as an appropriate alternative for chronic disease management and examines the uptake of this model in Health Centres.
Sky Clinic Early Years Outreach - The ‘Sky Clinic’ early years outreach clinic will provide interventions via a virtual allied health clinic. The project uses digital solutions to address barriers to accessing specialist peri-natal mental health services.
Small Town After Hours (STAH) The STAH program provides a telephone link between a registered nurse in a rural and remote hospital and a GP VMO from a district size town for Category 3-5 when the GP rostered on-call at the hospital is unavailable. The service works in close collaboration with the Hunter New England Local Health District.
Student Wellbeing: Self Harm This project builds on research undertaken by Macquarie University into the prevalence of and presenting manifestations of intentional self-harm throughout the six St Philip’s Christian Education Foundation schools. This project involves support and training for the welfare of staff members; development and piloting of parent and peer support and education programs in recognising intentional self-harm; and the development of a primary health care referral network for each community.
We-Yarn (Aboriginal Suicide Prevention training) We-Yarn Suicide Prevention Skills Workshop for Aboriginal People helps participants discuss suicide prevention in a safe and supportive environment, building on Aboriginal understandings of life, the land, family and other key beliefs, and is co‐presented by an Aboriginal person. The workshop is presented in the local cultural context, while being consistent with the current evidence base.
Youth Counselling and Casework This face to face service caters for young people between the ages of 12 and 18 years and their families and carers.

More information

Other general information about the range of services and programs we support can be found on our Programs page.