Coronavirus (COVID-19) - Latest Information

Latest update and advice on Coronavirus (COVID-19)

Information for General Practice

To provide General Practice with a centralised and single source of daily updated information, the PHN is, through its HealthPathways websites, curating information and advice from both the Commonwealth and NSW Health Departments.

HealthPathways Links

Please note these portals are for clinicians only and require passwords for access - Apply for access




PHN COVID-19 YOUTUBE VIDEO PLAYLIST features the most recent COVID-19 Update webinars to inform the management of COVID-19 in Primary Care, Aged Care and at risk groups.

Distribution of Masks

In early February the PHN received a supply of masks to distribute to general practices across our region. Since then our Primary Care Improvement Officers have been coordinating their distribution adhering to the Department of Health guidelines.

We are aware there are practices that require further supplies, and to assist in their distribution general practices are asked to complete the Surgical Mask Request form to assist our team with mask requirements for their practice. 

Should you have any questions or inquiries, please contact Kim Booth via email

Masks for Allied Health 
The Primary Health Network is pleased to be managing the distribution of donated surgical face masks available for Allied Health. Providers can request surgical masks using this Request Form.

Should you have any questions or inquiries about masks for Allied Health, please contact Lauren Stocks via email

Residential Aged Care

With the current outbreaks of COVID-19 in Victoria and South Western Sydney, it is still crucial that all Residential Aged Care Facilities (RACFs) remain vigilant. Much work has been undertaken to prepare RACFs across our region to prepare for any outbreak, including a working group of relevant clinicians and managers from Local Health Districts, NSW Ambulance and GP and Geriatrician advisors, this includes working with HealthPathways to localise the guidance documents from both State and Commonwealth, which you can review here:

Outbreak Preparation and Response for Residential Aged Care Facilities
Hunter New England HealthPathways
Central Coast HealthPathways

Also available is a HealthPathway for GPs assessing and managing patients in RACFs, which can be accessed here:

Assessment and Management in Residential Aged Care
Hunter New England HealthPathways
Central Coast HealthPathways

NSW Health is also working in close partnership with the Commonwealth to support residential aged care facilities. NSW Health's residential aged care facility outbreak management page has information on protocols to support joint management of a COVID-19 outbreak in a residential aged care facility in NSW, COVID outbreak governance and NSW COVID-19 Incident Action Plan for RACFs.

The Primary Health Network is also continuing to monitor the situation via Capacity Tracker and regular contact with facilities across the region. Resources to manage outbreaks are available in the Resource Centre of the Capacity Tracker for quick reference. If you want to know more about this tool, please contact your Primary Care Improvement Officer (PCIO) or contact us at

Download PHN overview of Agerd Care Responses


A Primary Health Network telehealth microsite has been extablished to assist is the implementation of telehealth for primary care providers.

Community Respiratory Clinics

There are clinics operating in our region to test patients with mild to moderate COVID-19-like symptoms, reducing pressure on general practice and hospital emergency departments. They are intended to provide holistic care for people presenting with symptoms of upper respiratory tract infection, and are not just testing centres.

Respiratory clinics have implemented thorough infection prevention and control protocols to minimise the risk of transmission of COVID-19. They provide assessments and testing for all people with symptoms to detect cases and allow them to be isolated as early as possible.

Click on the links below for details on the clinics

Central Coast Respiratory Clinic

Gunnedah, Boggabri and Narrabri Respiratory Clinic

Moree Respiratory Clinic

Raymond Terrace Respiratory Clinic

Tamworth Respiratory Clinic

Taree Respiratory Clinic

For advice on that latest referral criteria we recommend you check our HealthPathways site at COVID referral > Testing > Public.

Latest COVID-19 statistics

Click here for the latest NSW COVID-19 statistics 

Business Continuity Resources

The PHN has collated a range of resources that provide details for primary care providers on business continuity support during the COVI-19 pandemic.

Click here to access the resources. 

COVID-19 Training Resources for Residential Aged Care

A seven module training program for Residential Aged Care, including toolbox videos and resources is available for download. Resources are available to download individually or collectively via a zip file.

Access training resources.

Capacity Tracker

The capacity tracker is an online tool where a Residential Aged Care Facility, General Practice or Aboriginal Medical Service can provide real-time data to help the Primary Health Network to identify issues early and support continuity of care for the community through primary care.

The tool enables providers to share their current status easily and quickly, and this information can be used to analyse the issues and challenges across the region and assist in identifying areas where support may be provided. It is fast, secure and completely free, as it is funded by HNECC PHN. 

Register now 

Information for the General Public

If members of the general public are after up-to-date information on Coronavirus (COVID-19) then we recommend the following sites that contain the evidence based guidance, advice and resources.

COVID-19 news and information in multiple languages

Migration Council Australia has co-developed a multilingual mobile app for Australia’s CALD communities about COVID-19, its impact and available support. The MyAus COVID-19 app allows users to browse articles, search for topics, view short animations with helpful summaries, and find useful tips and contacts to help adjusting during COVID-19. It is free and available in 25 languages.

SBS's dedicated multilingual COVID-19 information site is a valuable resource for culturally and linguistically diverse communities.

The Dept. of Health is also providing a range of Coronavirus information resources including fact sheets, guidelines and other publications translated in multiple languages.


Contact Us

If you have specific questions or would like more info.