Mental Health services

We work with clinicians, those with lived experience and local communities to develop a model of mental health care that reflects local needs and focuses on safe, effective, quality mental health care service delivery

Our PHN works with GPs, psychologists, nurses, allied health providers, mental health services, those with lived experience and local communities to develop and deliver mental health care that reflects local needs and focuses on safe, effective and quality service.

Our approach to mental health funding is based on the following system reform platforms:

• Person centered care funded on the basis of need
• Thinking nationally, acting locally 
• Delivering services within a stepped care approach 
• Effective early intervention across the lifespan 
• Digital mental health services  

If you would like to provide feedback have your say on our PeopleBank platform.

Primary Health Network Mental Health Service (PHNMHS)

This program is aimed at providing short-term evidence based psychological interventions for people with mental illness or the provisional diagnosis of mental illness in a primary care setting where other pathways such as MBS (Better Access) initiatives are cost prohibitive or not available.

The people in the community which PHNMHS benefit are:

• Residents of RACFs (Residential Aged Care Facilities)
• People who are under financial hardship and less able to pay fees to access private mental health services, and are unable to access Medicare subsidised mental health services
• Children under 12 years of age with mental, emotional or behavioural disorders
• Women with perinatal depression
• Aboriginal and Torres Strait Islander people with mental disorders
• People of Cultural and Linguistically Diverse backgrounds
• Individuals who have self- harmed, attempted suicide or who have suicidal ideation, and are able to be appropriately managed in the primary health care setting
• People living in rural and remote areas.

Primary Mental Health services redesign

Currently the PHN is engaged in an iterative redesign of Primary Mental Health Clinical Services.

This ongoing process is currently pursuing opportunities to redesign services to improve service integration, increase access for consumers and create a continuum of services in a stepped care framework.

We acknowledge that changes to the mental health system are of interest to many people, including consumers and their carers, General Practitioners, service providers and the community. To gain the insights of a range of stakeholders, HNECC engaged Nexus Management Consultants to facilitate a co-design process.

The process undertaken consisted of:

 * Literature Review
 * National review of current service models
 * Strategy workshop
 * Three regional workshops considering a proposed model
 * GP focus groups.

For the first component of this redesign a new access and referral service started on July 1, 2019 and is operated by a consortium of locally-based and experienced primary care providers.

Central Coast - Central Coast Primary Care
New England North West - HealthWISE
Hunter and Mid Coast - Hunter Primary Care.

More information on this new service is available by downloading the relevant FAQs and GP desktop guide for each region.

 New England FAQs

 New England Desktop Guide

 Central Coast FAQs

 Central Coast Desktop Guide

 Hunter Mid Coast FAQs

 Hunter Mid Coast Desktop Guide


Headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing.

This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.

Funded headspace services in our region are 

headspace Gosford

headspace Lake Haven

headspace Newcastle

headspace Maitland

headspace Tamworth

Head to Health

If you’re trying to improve your own mental health, or support somebody else with mental health issues, Head to Health provides links to trusted Australian online and phone supports, resources and treatment options.

Click here to visit the Head to Health website

Contact Us

If you have specific questions or would like more info.